Information Center
Q: What PPE are Vanguard franchisee's and their teams using?

A: Latex disposable gloves, reusable face masks and, if needed, eye protection such as glasses or goggles. 


Q: What safety protocols are Vanguard franchisee's and their teams following?
A: Washing hands before and after service, checking temperature before starting service, using correct chemical amounts and equipment. 
Q: What should we do if someone on our team or their family member is diagnosed with COVID-19?

  1. Contact local health department for latest advice, procedures and support. 
  2. Contact the Vanguard office so we can inform your service provider. 
  3. Follow current guidelines for remediation cleaning and/or office closure. 
Q: What types of disinfecting services can your franchisee's provide?
A: Normal service schedule

Increased disinfecting service on high touch points

Deep disinfecting service for entire facility

Q: What is your recommended service level to maintain a clean and safe facility for our team?
A: Let’s discuss if we want this or could use this as the request to contact us as its different depending on your industry and staffing level.
Q: What is your opinion on chemical fogging services?
A: We do not recommend any type of “chemical fogging” service and recommend that you pay close attention to any services being offered for your facility. There are many vendors trying to provide solutions during this crisis. We recommend that you speak with vendors such as Vanguard.
Q: What are your qualifications during this crisis?
A: We have been in the janitorial industry in Louisville for 10 years and our owner has been in the industry for over 17 years. We have worked closely with the same 2 janitorial supply vendors, Leonard Brush Chemical and Spartan Chemical during the past 10 years to stay current with the safest and most effective equipment and chemicals for our franchisees to use while providing services. 

Definitions and cleaning tasks related to regular cleaning, sanitizing and disinfecting 


 Clean (verb) – make (something or someone) free of dirt, marks, or mess, especially by washing, wiping, or brushing.

 Sanitize (verb) – to make clean and hygienic. 

 Disinfect (verb) – clean (something), especially with a chemical, in order to destroy bacteria.



 Cleaning is the removal of dirt and organic material by wiping down a surface with any cloth. 

 Sanitizing is wiping down a surface with a microfiber cloth and chemical to reduce the amount of dirt and bacteria on a surface.

 Disinfecting is spraying a disinfectant on a surface and leaving it for the requirement minimum amount of time (dwell) for the chemical to kill bacteria, molds, fungi and viruses. 


Kentucky website for local information, also updated with social distancing and self quarantine guidance: https://chfs.ky.gov/agencies/dph/pages/covid19.aspx

The CDC website is the most authoritative source for information concerning disease outbreaks. They coordinate with EPA and we must be responsible and consistent with their recommendations. https://www.cdc.gov/coronavirus/2019-nCoV/index.html

CDC Business Guidance: https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html